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SHIPPING
PLEASE NOTE: In response to COVID-19, enhanced health and safety measures are in place. Order processing and shipping may be affected by delays. Thank you for your kind patience.
| Shipping Options | Shipping Time | Costs | |
| Germany | Standard | 2-3 working days after your order has been dispatched. | €5,00 |
| Express | 1-2 working days after your order has been dispatched. | €15,00 |
All orders are shipped from our warehouse in Germany. Deliveries in Germany are handled by DHL, UPS, FEDEX or Deutsche Post. All shipments that are sent by FREDERICK & SOPHIE are insured against theft and accidental damage. Upon receipt of shipment and written confirmation, this insurance coverage ceases to exist. Please be aware that we cannot deliver to post office boxes.
The quoted delivery periods should be regarded as non-binding guidelines and are valid from the day your order is being shipped.
The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. FREDERICK & SOPHIE cannot be held responsible for delays caused by customs clearance, bad weather conditions or similar unpredictable circumstances.
INTERNATIONAL SHIPPING & TAXES
Through our partnership with Global-e, we are pleased to provide a seamless international shopping experience tailored to local preferences. International shoppers get the benefit of seeing product prices in their local currency, guaranteed order totals, and cost-effective international shipping. You can see a list of available shipping countries and shopping currencies by clicking on the flag at the top of the frederickandsophie.com main homepage.
Click here to find out more.
All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. If you prefer to have your order shipped with ‘Signature Required’ please contact care@frederickandsophie.com previous to – or as soon as possible after placing your order, so that we may make arrangements. Please note that after dispatch, adjustments can not be made anymore.
SHIPPING RESTRICTIONS
Due to international trading agreements, and regulations, and due to customs and transport restrictions, FREDERICK & SOPHIE must adhere to particular shipping restrictions. We are unable to ship pressurized or flammable items by air at this time. Orders containing fragrance, acetone and aerosol products must be delivered via our standard shipping option.
There may also be specific exclusions relating to individual products or restrictions on certain products dependent on the country of export.
If you add a product to your shopping bag that we are unable to ship to your country, you will be notified at checkout. Alternatively, you can change your shipping address to a different destination where these restrictions do not apply. If you have any questions regarding shipment of a product you are interested in, please contact care@frederickandsophie.com .