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PAYMENT
COVID-19 Update – PLEASE NOTE: In response to COVID-19, enhanced health and safety measures are in place. Order processing and shipping may be affected by delays. Thank you for your kind patience.
We accept payment by credit card and Paypal.
Payment by Credit Card
We accept the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled). You can save your credit card details in ‘MY ACCOUNT’ to expedite your payment process.
The following applies for all payments by credit card: refunds from returns will always be charged back on to the credit card that the original order was paid for with. Please see RETURNS.
Secure Payment
We guarantee the optimum security levels for every purchase. frederickandsophie.com uses Secure Socket Layer (SSL) protocol to encrypt all sensitive information. With Verisign and Trustwave guarding frederickandsophie.com, our clients can feel confident using the highest E-Commerce Payment Protection. For your security you will always be asked to enter your CVV code at Checkout. Our Checkout uses only secure modes of communication, visualized by the Security Symbol at the bottom of your browser, as well as the “HTTPS” web address.
For our mutual security and fraud prevention, all orders made with a credit card are subject to authorization by frederickandsophie.com. We may ask for further details before an order is processed to ensure validity.
Payment by Paypal
Please select “PayPal” as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.
Currencies
Payments, as well as refunds are invoiced in Euro (EUR).
Duties & Taxes
EUROPEAN UNION (EU)
No additional taxes or customs duties are charged for products that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices. The following countries are members of the European Union: Germany, Austria, Great Britain, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).
NON-EU/REST OF THE WORLD
Shipments outside the European Union are on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by FREDERICK & SOPHIE. This detail will be noted at Checkout and on the confirmation email sent once your order has been placed. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the non-EU country of delivery. Payment of these amounts might be necessary to release your order from customs on arrival.